RETURNING A PRODUCT
Easy 30-Day Money-Back Guarantee
Changed your mind? If you aren't delighted with your purchase, you can return an unused product, in the original packaging, and with a copy of our website email receipt, within 30 days and we will happily refund the purchase price.
- Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrectly shipped orders.
- To cancel an order before it is shipped, please email us at firstname.lastname@example.org. A full refund will be issued within 5-10 business days.
- Custom or engraved orders are non-refundable and are not applicable for returns.
- You can only initiate a return after an order has been marked as shipped. When an order is shipped, you will receive an email with your tracking information.
- The refund will be for the full value of the returned items, unless otherwise noted.
- Credit for returned items will be applied to the original credit card that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted.
- All returns are subject to a 15% restocking fee.
- Kershaw Canada reserves the right to refuse knives that are returned and have been used or are in unsaleable condition.
It's easy to return a product purchased from our website
First, go to our 'Start a Return Tab', or click here: Kershaw Canada
- You will receive email instructions for returning your product if it is approved.
- Ship your unused product, in its original packaging, to the address identified in our email.
- Kershaw Canada does not cover return shipping on website returns.
- Kershaw Canada is not responsible for returned items until they are received by us. It is recommended that you insure/track your returned items.
- PLEASE NOTE: If your knife is received and is not functioning up to our typical standards, please submit a service request here: WARRANTY, SERVICE AND PARTS INQUIRIES – Kershaw Canada